Privacy Policy

1. Introduction

Welcome to EatNSay ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our mobile applications, website, and restaurant management platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our food ordering and restaurant management services.

2. Services Covered

This Privacy Policy applies to all EatNSay products and services:

• EatNSay App (com.eatnsay.app) – Customer app for ordering food and receiving deliveries
• EatNSay POS (com.eatnsay.restaurantmanagement) – Restaurant management app for orders, menu, inventory, billing, KOT printing, and analytics
• EatNSay Delivery (com.eatnsaydelivery.app) – Delivery partner app for accepting and fulfilling delivery assignments
• EatNSay Web Platform (eatnsay.in) – Website and web dashboard for restaurant administration, staff management, and QR ordering

Collectively, these are referred to as the "Services."

3. Information We Collect

3.1 Personal Information

We collect personal information that you provide directly to us, including:

• Name, phone number, and email address
• Delivery address and location data
• Payment information (processed securely through third-party payment processors)
• Dietary preferences and restaurant preferences
• Order history and transaction records
• Restaurant business information (for restaurant partners using EatNSay POS and web platform)
• Vehicle and identification details (for delivery partners using EatNSay Delivery)
• Push notification tokens (EatNSay POS app for order alerts)

3.2 Automatically Collected Information

When you use our services, we automatically collect certain information, including:

• Device information (device ID, model, operating system)
• Location data (with your permission)
• Usage data and interaction patterns
• IP address and network information
• Cookies and similar tracking technologies

4. How We Use Your Information

We use the collected information for the following purposes:

• To process and fulfill your food orders
• To provide customer support and respond to your inquiries
• To send order updates, delivery notifications, and promotional communications
• To personalize your experience and recommend restaurants
• To improve our services and develop new features
• To detect and prevent fraud, abuse, and security threats
• To comply with legal obligations and enforce our terms
• To process payments and settlements (for partners)
• To manage restaurant operations and inventory (for restaurant partners)
• To assign and track deliveries (for delivery partners using EatNSay Delivery)
• To send push notifications for new orders (EatNSay POS app)

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

• With restaurants and delivery partners to fulfill your orders
• With payment processors to process transactions securely
• With service providers who assist in our operations (analytics, cloud hosting, etc.)
• When required by law or to protect our rights and safety
• In connection with a business transfer or merger
• With your explicit consent

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure authentication, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

You have the right to:

• Access and update your personal information through the app settings or by contacting us
• Opt-out of marketing communications
• Request deletion of your account and associated data
• Withdraw consent for location tracking
• Request a copy of your data
• Object to certain processing activities
• File a complaint with relevant data protection authorities

8. Location Services

We request location permissions in the EatNSay app (for nearby restaurant recommendations), EatNSay Delivery app (for delivery route optimization and real-time tracking), and EatNSay POS app (for location-based restaurant services where applicable). You can control location permissions through your device settings. Location data is used solely for service delivery and is not shared with third parties except as necessary to fulfill your orders or as required by law.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie preferences through your browser settings. Some features may not function properly if cookies are disabled.

10. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Transaction records may be retained for accounting and tax purposes as required by law. When data is no longer needed, we securely delete or anonymize it.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after such modifications constitutes acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: